Terms & Conditions

1. General Overview

The Platform: MY Drive is a technology-based platform that connects independent third-party transportation providers (Drivers/Riders) with passengers. MY Drive does not provide transportation services itself and is not a transportation carrier.

Compliance: This Platform operates in strict compliance with the “Ride-Sharing Service Guidelines” issued by the Bangladesh Road Transport Authority (BRTA) and all other applicable laws of Bangladesh.

2. User Eligibility

Passengers:

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account and use the services.

Drivers/Partners:

To register as a driver, you must:

• Hold a valid, non-expired professional/amateur Driving License issued by the BRTA
• Own or be authorized to drive a vehicle with updated legal documents (Registration, Tax Token, Fitness Certificate, and BRTA Ride-Sharing Enlistment Certificate)
• Pass all background and security checks required by MY Drive

3. Account Registration & Security

• Users must provide accurate, current, and complete information (Name, Mobile Number, NID/Passport, etc.) during registration
• You are solely responsible for maintaining the confidentiality of your account credentials, including your password and One-Time Password (OTP)
• Your account is personal to you and cannot be transferred, assigned, or shared with any third party

4. Fares and Payment

Fare Calculation:

Fares are calculated dynamically based on distance, time, traffic, and demand, adhering to the framework set by the BRTA Ride-Sharing Guidelines.

Payment Methods:

Passengers can pay for trips using cash or available digital payment methods integrated into the app (e.g., bKash, Rocket, Credit/Debit Cards).

Tolls and Additional Charges:

Any road tolls, flyover fees, or parking charges incurred during a trip are the sole responsibility of the passenger and must be paid in addition to the base fare.

5. Code of Conduct & Safety

Mutual Respect:

Both drivers and passengers must behave professionally, respectfully, and safely. Any form of harassment, discrimination, or abusive behavior will result in an immediate and permanent ban.

Safety Gear:

For motorcycle rides, both the driver and the passenger must wear safety helmets at all times during the trip.

No Off-App Trips:

Arranging trips outside the MY Drive platform (Offline Trips) is strictly prohibited. MY Drive accepts zero liability for any incidents occurring during unauthorized offline trips, and doing so will lead to account termination.

6. Limitation of Liability

MY Drive acts solely as an intermediary broker between passengers and drivers. Therefore, MY Drive shall not be held liable for any damages, losses, personal injuries, or fatalities arising out of or in connection with the ride.

In the event of any legal investigation or accident, MY Drive will fully cooperate with law enforcement agencies and the BRTA by providing necessary trip data as permitted by law.

MY Drive does not guarantee uninterrupted or error-free operation of the app due to server maintenance, internet downtime, or technical glitches.

7. Suspension and Termination

MY Drive reserves the right to temporarily suspend or permanently terminate any user account (passenger or driver) without prior notice if there is a violation of these Terms, fraudulent activity, or safety breaches.

8. Amendments to the Terms

MY Drive reserves the right to modify or update these Terms and Conditions at any time. Any changes will be updated within the app. Your continued use of the platform after such updates constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact our support team at: